全面质量管理的原则已经得到很好的发展，从实际的角度出发，日本工业的程序就彻底的执行了这个原则，尽管这些原则现在被美国应用于制造业，导致了在钢铁工业，珍贵的金属工业被大量忽视了。这篇论文提出了概念和实际应用的方法来介绍全面质量管理程序。和许多管理者的观点相反这中管理方法很快产生并完善。实际上，质量管理加之统计学的方法会成为冶金方面一个想取得有效竞争力的基本控制因素
The principles of quality management are well developed and, from a practical standpoint, thoroughly implemented in the process industries of Japan. Although these principles are now applied to the U.S. manufacturing industry, and as a result, the steel industry, they have been largely ignored in the non-ferrous and precious metals industries. This paper presents the concepts and practical approaches to implement a total quality management program. Contrary to the beliefs of many managers, such a program increase yields, recoveries and output while it decreases unit costs. In fact, quality management incorporating statistical process control will be an essential ingredient for metallurgical plants to effectively compete in the future

1.质量管理的传统方法
2.全面质量管理：非传统的方法
3.变化
4.全面质量管理规划的基础
5.管理事项
6.训练和参与
7.组织结构
8.统计支配法
9.执行报告
10.问题的解决

1.《组织行为学》
2.《管理学》
3.《经济观察报》
4.Contino, Anthony V., "Improve Plant Performance via Statistical Process Control," Chemical Engineering, July 20, 1987, pp. 95-102.
5.Ishikawa, Kaoru, 1971, "Guide to Quality Control," fourth printing, Asian Productivity .Organization, Tokyo 107, Japan.